Booking and scheduling
Appointment, reservation, class booking, cancellation, confirmation, and follow-up flows.
Local and regional businesses
Review booking, scheduling, forms, menus, checkout, and customer portals.
Guidepost helps local businesses find the barriers that keep customers from booking, ordering, paying, contacting, or managing important account tasks online.
Good fit when
- Restaurants, clinics, studios, service businesses, and regional teams with key online tasks
- Businesses that rely on third-party booking, checkout, forms, PDFs, menus, or portals
- Teams that want a focused Snapshot Review before deciding on broader work
What we review
The work stays tied to real customer tasks.
Guidepost focuses on the task flows that affect access, revenue, support, and trust.
Forms and checkout
Contact forms, payment steps, gift cards, order flows, error handling, and confirmation messages.
Menus, documents, and portals
Customer-facing PDFs, menus, account portals, support forms, and other materials tied to real service access.
What you get
Clear evidence and a practical next step.
A practical list of the barriers most likely to block customers
Clear next steps for fixes or vendor conversations
A right-sized path into retesting or deeper review